At Your Cancer Therapy, we want your shopping experience to be simple, transparent, and hassle-free. Below are answers to some of the most common questions about ordering, shipping, payments, and customer support.
- What payment methods do you accept?
We currently accept the following payment methods:
- Bitcoin (BTC)
Payment instructions are provided during checkout after you place your order.
- How long does it take to process my order?
Orders are typically processed within 24 hours after your payment has been successfully confirmed.
Orders placed during weekends, holidays, or periods of high order volume may require additional processing time.
- How long does shipping take?
Estimated delivery times are:
- United States: 2–5 business days
- International Orders: Delivery times vary depending on your destination and local shipping carrier.
Delivery estimates are not guaranteed and may be affected by carrier delays, customs clearance, weather conditions, or public holidays.
- Do you ship internationally?
Yes. We offer shipping throughout the United States and to many international destinations.
Shipping availability and delivery times may vary depending on your country.
- How much does shipping cost?
- United States: Flat shipping rate of $20 USD
- International Orders: Shipping costs are calculated based on your destination during checkout.
- Will I receive a tracking number?
Yes.
Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking information.
Please allow a short period for tracking details to become active after shipment.
- Can I change or cancel my order?
If your order has not yet been shipped, please contact our support team as soon as possible.
Once an order has been dispatched, it can no longer be modified or cancelled.
- What is your refund policy?
Refund requests are accepted only for orders that have not yet been shipped.
After an order has been dispatched, refunds are no longer available.
- How are orders packaged?
All orders are shipped in plain, discreet packaging.
No product names or Your Cancer Therapy branding appear on the outside of the package, helping protect your privacy during delivery.
- What should I do if my order is delayed?
If your tracking information has not updated for several business days, or your estimated delivery time has passed, please contact our customer support team.
We’ll work with the shipping carrier to help determine the status of your shipment.
- What if I entered the wrong shipping address?
If you notice an error in your shipping address, contact us immediately.
We can update your shipping details only if your order has not yet been dispatched.
Once an order has been shipped, shipping information cannot be changed.
- How can I contact customer support?
If you have questions about your order, shipping, or anything else, our support team is here to help.
Visit our Contact Us page or email us at:
We aim to respond to all customer inquiries as quickly as possible.
Need More Help?
If you couldn’t find the answer you were looking for, please visit our Contact Us page and our team will be happy to assist you.